Three ErlangCalc demonstration videos have been published on the Insights with Acumen YouTube channel. These showcase our newly released ErlangCalc software, the first in a series of tools designed to support Productive and Effective Demand Management.
Links to the the videos are provided below:
- Introduction to Erlang C and the ErlangCalc software
- ErlangCalc demonstration part 1
- ErlangCalc demonstration part 2
Erlang C is widely used in the Contact Centre industry, with the formulae for calculating resource requirements embedded into many of the industry’s Workforce Management Systems (WMS). However, many of these WMS systems don’t lend themselves to offline planning and more strategic use. This is where ErlangCalc comes in.
Subsequent videos will highlight when Erlang works well and when it doesn’t, including its applicability in other demand management contexts, i.e. processes other than contact centres.